To ensure a seamless experience, it is essential to complete the renewal payment before the subscription expiry date to avoid any disruptions in service.
Step 1: Preparing for Renewal
Our team will proactively reach out to you via email several days before your subscription renewal date.
Keep an eye on your inbox for an email from our team (from [email protected], you can whitelist this email to ensure you don't miss any communications), as it will contain important instructions and details regarding the renewal process.
Step 2: Completing the Payment
Once you receive the renewal email, review the provided information, including the renewal date and the amount due.
Initiate a transfer from your wallet to the provided wallet address specified in the email. Be sure to transfer the exact or equivalent amount specified to avoid any delays or complications.
After completing the transfer, you will receive a transaction ID or hash.
Reply to the renewal email and include the transaction ID or hash and specify the chain used in your response. This will help our team verify the payment and process your renewal promptly.
Step 3: Confirmation and Renewal Activation
Our team will confirm the receipt of your payment.
Once the payment is verified, your subscription will be renewed, and you will receive a confirmation email.
You can now continue enjoying uninterrupted access to the Paid plan